Your privacy matters to us. This Privacy Policy explains exactly what personal data q77 Casino collects, how we use it, who we share it with, and how we keep it safe. We believe every Filipino player deserves full transparency about their data.
Six core commitments q77 makes to every player
All data transmitted between your device and q77 Casino is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is always secure in transit.
q77 will never sell your personal data to third-party marketers or advertisers. Your information is used solely to operate your account and improve your gaming experience.
As a q77 player, you have the right to access, correct, and request deletion of your personal data at any time. We respond to all data requests within a reasonable timeframe.
q77 complies with Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). Your data is handled in accordance with NPC guidelines.
Player data is stored on secured servers with restricted access controls. Regular security audits are conducted to ensure our infrastructure meets the highest protection standards.
You can opt out of marketing communications at any time. Self-excluded players are automatically removed from all promotional mailing lists with no further action required.
1.1 q77 Casino operates the online gaming platform accessible at q77.club. As the personal information controller, q77 is responsible for the personal data you provide to us and the data we collect during your use of our services.
1.2 This Privacy Policy applies to all personal data collected through the q77 website, mobile-optimized platform, customer support channels, and any other services operated by q77 Casino.
1.3 We encourage you to read this Policy carefully. If you have questions about how we handle your data, please contact our Data Protection Officer using the details in Section 13.
1.4 This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of your agreement with q77 Casino.
q77 Casino collects personal data in the following categories:
When you create a q77 account, we collect your full legal name, date of birth, Philippine mobile number, email address, residential address, and preferred currency (Philippine Peso / ₱). This information is required to open and maintain your account.
To comply with Philippine anti-money laundering regulations and PAGCOR requirements, we may collect copies of government-issued identification documents (e.g., Philippine passport, SSS ID, driver's license, PhilSys national ID), proof of address, and proof of payment method ownership.
We collect transaction records including deposit amounts, withdrawal requests, payment method details (GCash account numbers, BPI/BDO/Metrobank account references, PayMaya details), and transaction timestamps. We do not store full payment card numbers on our servers.
We record your gameplay history, including games played, wagers placed, wins and losses, session durations, and bonus usage. This data is used for account management, responsible gaming monitoring, and regulatory reporting.
We automatically collect IP addresses, device identifiers, browser type and version, operating system, referring URLs, and session data when you access q77 Casino. This data helps us maintain platform security and improve user experience.
If you contact q77 customer support, we retain records of your communications, including chat transcripts, email correspondence, and support ticket history, for quality assurance and dispute resolution purposes.
q77 Casino uses your personal data for the following purposes:
4.1 Contractual Necessity. Processing your registration data, financial data, and gaming activity data is necessary to perform our contract with you – specifically, to operate your q77 account and provide gaming services.
4.2 Legal Obligation. Processing for KYC verification, anti-money laundering compliance, and regulatory reporting is required by Philippine law, including the Anti-Money Laundering Act (AMLA) and PAGCOR regulations.
4.3 Legitimate Interests. Processing for fraud prevention, platform security, and service improvement is based on q77's legitimate interest in maintaining a safe and fair gaming environment for all players.
4.4 Consent. Processing for marketing communications is based on your explicit consent, which you may withdraw at any time by contacting customer support or using the unsubscribe option in any marketing email.
5.1 q77 Casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients:
5.2 All third parties with whom q77 shares personal data are required to handle that data in accordance with applicable Philippine data privacy laws and q77's data protection standards.
5.3 In the event of a merger, acquisition, or sale of q77 Casino, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 q77 Casino uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyze usage patterns.
6.2 Essential Cookies: Required for the platform to function. These cannot be disabled without affecting core functionality, including login sessions and security features.
6.3 Analytics Cookies: Used to understand how players interact with q77, which pages are most visited, and how we can improve the q77 experience. Analytics data is aggregated and does not identify individual players.
6.4 Preference Cookies: Store your language, display, and notification preferences so you don't have to reset them each visit.
6.5 You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain q77 features.
7.1 q77 retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations.
7.2 Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA record-keeping requirements.
7.3 Transaction Records: Financial transaction records are retained for a minimum of five (5) years as required under the Anti-Money Laundering Act.
7.4 Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
7.5 Marketing Data: If you withdraw consent to marketing communications, your contact details will be removed from marketing lists within 30 days, though your account data will be retained as described above.
7.6 After the applicable retention period, personal data will be securely deleted or anonymized in accordance with q77's data disposal procedures.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by q77 Casino:
To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 13. We will respond to all verified requests within 15 business days.
9.1 q77 Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
9.2 Technical Measures: These include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, multi-factor authentication for administrative access, regular penetration testing, and real-time intrusion detection systems.
9.3 Organizational Measures: Access to personal data is restricted to q77 personnel and authorized third parties who require it to perform their duties. All staff with access to personal data are trained on data protection obligations and bound by confidentiality agreements.
9.4 Data Breach Response: In the event of a personal data breach that poses a risk to your rights and freedoms, q77 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.
9.5 While q77 takes all reasonable steps to protect your data, no electronic transmission or storage system is 100% secure. You are responsible for maintaining the security of your q77 login credentials.
10.1 q77 Casino is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from persons under 21 years of age.
10.2 If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, return any funds to the payment source, and delete the personal data from our systems.
10.3 If you believe a minor has registered on q77 Casino, please contact our support team immediately at the details in Section 13.
11.1 q77 Casino's platform may include games and services provided by third-party game studios and software providers. When you play a third-party game on q77, that provider may collect certain technical data (such as game session data) in accordance with their own privacy policies.
11.2 q77 is not responsible for the privacy practices of third-party game providers. We recommend reviewing the privacy policies of any third-party services you interact with.
11.3 q77 does not include third-party advertising networks or social media tracking pixels on its platform. We do not allow third parties to collect your personal data for their own advertising purposes through q77.
12.1 q77 Casino reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version will always be available at q77.club/privacy-policy.
12.2 For material changes that affect how we use your personal data, we will notify registered players via the email address or mobile number on file at least 14 days before the changes take effect.
12.3 Your continued use of q77 Casino after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you may request account closure by contacting customer support.
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact q77 Casino's Data Protection Officer:
Email: [email protected]
General Support: [email protected]
Response Time: We aim to respond to all privacy-related inquiries within 15 business days.
13.1 If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
13.2 For responsible gaming concerns, please visit our Responsible Gaming page. For general legal terms, see our Terms & Conditions.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players who trust q77 for safe, fair, and exciting online gaming.
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